Probook is the AI dispatching software for the $700B home services space (think plumbers, electricians, HVAC technicians, etc). Matching technicians to the right jobs can mean the difference between a $300 toilet fix and a $20,000 system replacement yet this process is currently manual and rarely data-driven.
Probook automates the entire E2E process using AI.
You will be working with customers every day. Period.
This includes, but is not limited to: onsite launches (4 days a week), business case building, process improvement, PE enterprise upsells, synthesizing case studies to evaluate patterns in our operations to further optimize, etc.
We’re looking for remarkable generalists to interface between product, engineering, and post-sale customers - to eventually take on a portfolio of 15-20 customers as we hyperscale.
We ask you to be technically cognizant of our software and product, and be able to onboard customers so they’re comfortable using Probook on an hourly basis (you will fly out weekly to client sites and to execute on this). After onboard, you’ll monitor product usage + client ROI for weeks after to make sure clients retain.
You will learn more in 6 months than you would in 2 years in basically any other role in this industry. We don’t care about your background as long is you’ve proven you can deal with issues, come up with solutions, and can move with speed.
Working experience: 1-4 years (looking for elite generalists)
Compensation: $130K - $160K
Equity: 0.07% - 0.09%
VISA sponsorship: TN Visa
On-site work policy: in-person NYC 6 days/week (sun-fri 8am-11pm, saturday off)
Benefits: $1K monthly allowance (for food, commute, office gadgets), health/dental/vision insurance, stocked kitchen
Every week you will be traveling to 2 client sites (mon-tues, then wed-thurs) to help new Probook users get accustomed to our software and make their workflow transition as smooth as possible.